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‎11-26-2019 09:33 AM

HP Recommended
Product: HP Photosmart 5510
Operating System: Microsoft Windows 10 (64-bit)

Pictures not aligned correctly. I have 2 inch margin at bottom and truncated picture at top

1 ACCEPTED SOLUTION

Accepted Solutions

‎11-29-2019 10:25 AM

HP Recommended

Thanks very much for your help. I have only encountered the problem when printing 4 x 6" photos from my smart phone.  No problems with other documents.  However after posting my query, I had one more go and, with Windows photo viewer, it printed ok.  So the problem must lie with one of the other printing options.  So that seems to be the solution.

View solution in original post

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3 REPLIES 3

‎11-28-2019 10:53 AM

HP Recommended

@seaviewer, Welcome to the HP Support Community!

 

which application are you using to print?

Have you tried printing different types of documents like PDF, Word or Webpages and check if the issue persists?

What type and size of paper are you using to print?

 

For now, let us try these steps to resolve this issue: 

 

Make sure the correct paper size and type are selected in the application you are trying to print.

 

Check the print settings on the PC

Refer to this document to know the default settings

 

Let me know how this goes.

 

If you feel my post solved your issue, please click “Accept as Solution”, it will help others find the solution. Click the “Kudos/Thumbs Up" on the bottom right to say “Thanks” for helping!

KUMAR0307
I am an HP Employee

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‎11-29-2019 10:25 AM

HP Recommended

Thanks very much for your help. I have only encountered the problem when printing 4 x 6" photos from my smart phone.  No problems with other documents.  However after posting my query, I had one more go and, with Windows photo viewer, it printed ok.  So the problem must lie with one of the other printing options.  So that seems to be the solution.

Was this reply helpful? Yes No

‎11-29-2019 10:59 AM

HP Recommended

@seaviewer

 

Glad to know you are able to print fine now. Feel free to contact us with any concerns related to HP products.

Happy to help!

KUMAR0307
I am an HP Employee

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