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seaviewer
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Printer problem

HP Photosmart 5510
Microsoft Windows 10 (64-bit)

Pictures not aligned correctly. I have 2 inch margin at bottom and truncated picture at top

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HP Support Agent
HP Support Agent
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Message 2 of 4
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Printer problem

@seaviewer, Welcome to the HP Support Community!

 

which application are you using to print?

Have you tried printing different types of documents like PDF, Word or Webpages and check if the issue persists?

What type and size of paper are you using to print?

 

For now, let us try these steps to resolve this issue: 

 

Make sure the correct paper size and type are selected in the application you are trying to print.

 

Check the print settings on the PC

Refer to this document to know the default settings

 

Let me know how this goes.

 

If you feel my post solved your issue, please click “Accept as Solution”, it will help others find the solution. Click the “Kudos/Thumbs Up" on the bottom right to say “Thanks” for helping!

KUMAR0307
I am an HP Employee

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seaviewer
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Printer problem

Thanks very much for your help. I have only encountered the problem when printing 4 x 6" photos from my smart phone.  No problems with other documents.  However after posting my query, I had one more go and, with Windows photo viewer, it printed ok.  So the problem must lie with one of the other printing options.  So that seems to be the solution.

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HP Support Agent
HP Support Agent
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Solved!

Printer problem

@seaviewer

 

Glad to know you are able to print fine now. Feel free to contact us with any concerns related to HP products.

Happy to help!

KUMAR0307
I am an HP Employee

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† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the Terms of Use and Rules of Participation