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Message 1 of 2
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Printer problem

HP Smart Tank 530

Printing problem always showing paper Jam when I go for print.

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HP Support Agent
HP Support Agent
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Message 2 of 2
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Printer problem

Hi @Al_121

Welcome to the HP Support Community. I'd be happy to assist you.

 

I understand you are not able to print due to paper jam error.

  • which device are you using to print?
  • Try making a standalone copy and check if that works. By this, we can conclude if this is a hardware or a driver issue.

Reset the printer

  1. With the printer turned on, disconnect the power cord from the rear of the printer.
  2. Wait at least 60 seconds.
  3. Reconnect the power cord to the rear of the printer.
  4. Turn ON the printer, if it does not automatically turn on.
  5. Wait until the printer is idle and silent before you proceed.

Note: HP recommends connecting the printer directly to a wall outlet rather than a surge protector or a power strip.

 

Kindly perform the steps mentioned in this document to resolve this issue.

 

Hope this helps! Keep me posted. 

 

Please click “Accept as Solution” if you feel my post solved your issue, it will help others find the solution.

Click the “Kudos, Thumbs Up" on the bottom right to say “Thanks” for helping!

Have a great day! 

KUMAR0307
I am an HP Employee

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