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‎01-02-2020 11:24 AM

HP Recommended
Product: HP Envy 7640
Operating System: Microsoft Windows 10 (64-bit)

Our printer will be sitting dormant and then automatically goes to the copy menu.  It then scrolls through the numbers increasing the amount of copies.  It is possessed or something or HP is trying to increase the amount of pages for the ink program.  

 

Help, it is annoying.

 

Thanks

1 REPLY 1

‎01-04-2020 02:18 PM

HP Recommended

Hi @Hawksfamily

Welcome to the HP Support Community. I'd be happy to assist you.

 

Hp cannot make changes to the printer. The Instant Ink servers can only monitor the ink levels and page count.

 

Resetting the copy settings may help.

On the printer screen, go to Setup > Printer maintenance > Restore > Restore settings > Copy

 

If the issue persists, Perform a Restore factory defaults > Restore

 

Hope this helps! Keep me posted. 

 

Please click “Accept as Solution” if you feel my post solved your issue, it will help others find the solution.

Click the “Kudos, Thumbs Up" on the bottom right to say “Thanks” for helping!

Have a great day! 

 

KUMAR0307
I am an HP Employee

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