cancel
Showing results for 
Search instead for 
Did you mean: 
Hawksfamily
New member
1 0 0 0
Message 1 of 2
52
Flag Post
HP Recommended

Printer randomly scrolls through copies and you hear constant clicking

HP Envy 7640
Microsoft Windows 10 (64-bit)

Our printer will be sitting dormant and then automatically goes to the copy menu.  It then scrolls through the numbers increasing the amount of copies.  It is possessed or something or HP is trying to increase the amount of pages for the ink program.  

 

Help, it is annoying.

 

Thanks

1 REPLY 1
HP Support Agent
HP Support Agent
6,485 6,478 426 526
Message 2 of 2
22
Flag Post
HP Recommended

Printer randomly scrolls through copies and you hear constant clicking

Hi @Hawksfamily

Welcome to the HP Support Community. I'd be happy to assist you.

 

Hp cannot make changes to the printer. The Instant Ink servers can only monitor the ink levels and page count.

 

Resetting the copy settings may help.

On the printer screen, go to Setup > Printer maintenance > Restore > Restore settings > Copy

 

If the issue persists, Perform a Restore factory defaults > Restore

 

Hope this helps! Keep me posted. 

 

Please click “Accept as Solution” if you feel my post solved your issue, it will help others find the solution.

Click the “Kudos, Thumbs Up" on the bottom right to say “Thanks” for helping!

Have a great day! 

 

KUMAR0307
I am an HP Employee

Reply
0 Kudos
† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the Terms of Use and Rules of Participation