08-27-2018 12:43 AM - last edited on 08-27-2018 08:07 AM by kevin-t
OK SO I HAVE A HP PHOTOSMART 6510 PRINTER AND IT KEEPS TELLING ME TO RETRY OR ADD A PROXY ADDRESS AND I HAVE NO CLUE WHAT TO PUT THERE SO I CAN DO AUTO UPDATES:Crying:
08-27-2018 06:32 PM
Welcome to HP forums, I see that you are getting "add a proxy address error".
- Are you trying to set up or print using ePrint?
Meanwhile, check the Internet proxy server settings
Locate the Internet proxy settings.
Windows: Search Windows for Internet, and then click Internet Options in the list of results. On the Internet Properties window, click the Connections tab, select your network, if necessary, and then click Settings.
The network settings menu displays with the proxy settings.
Figure : Example of proxy settings in Windows
Mac: Open System Preferences, and then click Network. On the Network window, click Advanced, click the Proxies tab, and then select your proxy, if necessary.
Figure : Example of proxy settings in Mac
Write down the Address and Port values for your proxy server connection.
From the EWS, click the Web Services tab, and then click Proxy Settings.
Figure : Clicking Proxy Settings
Type the Address and Port values for your proxy server connection, and then click Apply.
Try to turn on Web Services.
Let me know how it goes.
To thank me for my efforts to help you, please mark my post as an accepted solution so that it benefits several others and please give the same post a Kudos.
I am an HP Employee
07-21-2019 10:29 PM
I have followed all the directions that I can find to enable the Web Services feature on my printer to no avail. I have a MAC computer and followed the steps to find out my proxy address and port to discover that those fields are empty in my advanced settings. I believe it is because my internet provider is AT&T and uses DHCP. I have owned this printer for several years and the Web Services feature used to work.