08-21-2018 08:24 PM
My printer keeps displaying the message that the tri color ink cartridge is incorrectly installed.
I have re-installed the ink multiple times, turned the printer on and off, removed the cartridge altogether, un-added and re-added the printer. Nothing has worked, the error message keeps displaying and the printer will not let me print off any documents whether I select black and white or color. I am hesitant to go out and buy a new ink cartridge altogether as I am already a member of the insta-ink service. The downside of that service is the printer will not recognize this issue to signal that I need a new cartridge. The printer is in no way out of ink, I didn't do anything different, one day it was working and the next it was not.
Solved! Go to Solution.
08-23-2018 09:56 AM
Thank you for posting on HP Forums,
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12-16-2019 08:57 PM
Please help. I am having the same problem that I installed a brand new cartridge into my HJ Officeject 150 all in one and nothing works. I can't print. it says it's not installed correctly. i turned it off and on. installed/reinstalled. cleaned it, everything.
the answers here say they are answering in a private message. where can i find a solution that will help me? i am very frustrated as I just want to print something. thanks!!
01-19-2020 07:35 PM
Hello yes I also am having the same problem. I have a HP officejet 5742. I would love it if you could help me.
I've uninstalled and reinstalled like 10x and it's still not working. I dont know what to do. I'm almost tempted to just buy one and use that. Please help.
01-22-2020 07:55 AM
@davidandeja17, Welcome to HP Support Community!
Refer to the document Ink Cartridge Errors for help.
Is your printer enrolled in HP Instant Ink Program?
If yes, to assist you better, We would need some information related to your Instant Ink Subscription. This information cannot be shared on a public post.
I have sent you a private message, reply to the message with your details.
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I am an HP Employee