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zannamassey
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Printer says cannot print. Visit [edit] for information

HP ENVY 4527

My father's printer has stopped working and has a message saying cannot print. Visit [edit]I've replaced ink cartridges, tried restoring factory settings, switched off Web services but it makes no difference. The printer is about a year old and my dad has no recollection of signing up to instant ink. I've tried various emails to log in to an instant ink account but no emails are recognised which makes me think there isn't an account, although the ink cartridges I replaced do say instant ink on them. They are likely to be the original ones from printer purchase as not much printing is done. Don't know what else to try, any suggestions??!!

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Printer says cannot print. Visit [edit] for information

@zannamassey,

 

Thanks for engaging in HP support Forums! This is a wonderful location to converse with the community, get assistance and find tips! I understand you have a concern regarding your Instant Ink account. Don't worry I'll be glad to help you.

 

I need to know few details regarding your Instant ink account to help you get this sorted.

 

Since the instant ink account details are confidential, please send me the required information via private message.

 

I am sending you a private message with the information required. Please check the mailbox icon at the top-right corner of this screen.

 

Please check your Private message icon on the upper right corner of your HP Forums profile,

Next, to your profile Name, you should see a little blue envelope, please click on it.

 

I hope this helps resolve this issue completely,

Regards,

Jeet_Singh
I am an HP Employee

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privatelimos
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Printer says cannot print. Visit [edit] for information

I recently change my ink with the ink you sent me. i can copy but not print???

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Retired
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Printer says cannot print. Visit [edit] for information

@privatelimos, Thanks for your quick response and time.

 

I appriciate your efforts for writing back to us.

 

As you mentioned you are able to make a copy but not printing.

 

If you still have issues after going through the instant ink account page. It looks like an issue with the instant ink account or the driver.

 

Please share us the instant ink details through a private message, so I can check the records and help you solve the problem.

 

Printer Model Name

Serial Number of the printer

Instant ink Email Address

Instant Ink Account Number

 

 

I'll watch your reply!

Take Care! 🙂

 

 

A4Apollo
I am an HP Employee

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imsmantree
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Printer says cannot print. Visit [edit] for information

Jeet I have same issue. Please advise solution

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Printer says cannot print. Visit [edit] for information

Hey there! @imsmantree

 

This message would normally appear if there is a billing issue with the Instant Ink service. 

If you look at the printers Ink cartridges do they say Instant Ink on them? If they do, you can swap them out for regular store bought cartridges. The printer should then work. 

 

“Cannot print. Visit www.hpinstantink.com for information” means there has been an issue with the payment on file being declined.  This is normally because the customer has received a new credit/debit card, or they need to update their expiration date. 
Go to Instantink.com and click the link to Sign In
On your account home page, click “Change Billing Information” then “Change Payment Method”  
Re-enter all the data (credit card number, expiration date and CVV) even if you are only updating the expiration.  
Click save. After you save your changes, it may take a few hours to re-process the payment card. 
When the card has been re-processed, you will be able to print again. 
 

If you still have issues, Please share us few instant ink details through a private message, so I can check the records and help you with the issue.

 

Instant ink Email Address

Instant Ink Account Number

 

Also, refer this article to know more about instant ink. Click Here

 

 

Hope this answers your query!

 

I hope you have a great day! 🙂

 

Please click “Accept as Solution” if you feel my post solved your issue, it will help others find the solution.

Click the “Kudos, Thumbs Up" on the bottom right to say “Thanks” for helping!

A4Apollo
I am an HP Employee

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Grandpa21
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Printer says cannot print. Visit [edit] for information

Envy 4520 cannnot print message, [edit]

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evansonpresents
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Printer says cannot print. Visit [edit] for information

Having some problems connecting my printer after signing up for the second time. My business email was rejected as if I never existed. Even though I received cartridges of ink at my physical address. Was there a problem with the hp's system? Someone should say if that was the case.

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Printer says cannot print. Visit [edit] for information

Hi @evansonpresents

Welcome to the HP Support Community. To assist you better, I would like to know the following:

  • Are you trying to connect the printer to a wireless network? What is the error?
  • Which device do you use to print?
  • Are you having any issues with the Instant Ink account?
  • What model printer are you using?
  • Have you checked your HP Instant Ink account page? Your Instant Ink account page will have notifications if there are any issues with the account or recent cartridge shipment, it will even provide solutions on how to fix the issue. You may log in to your HP Instant Ink account page from here.

Keep me posted for further assistance.

 

KUMAR0307
I am an HP Employee

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