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Printer says enpty

Envy 5010
Android 9.0 Pie

My printer was running out of ink but never said empty,  it was very low so I kept trying to print until it became empty but it became unusable so I changed the cartridges printer is now printing great but the ink levels are at the same level as they were before (empty)


I have tried the unplugging and holding power for 15 seconds but still showing low ink. 


Any help greatly appreciated



HP Support Agent
HP Support Agent
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Printer says enpty

Hi @Bluey0121


Welcome to the HP Support Community. I'd be happy to help you with the ink level issue. 


To better assist you - Are you using genuine HP inks? 


While you respond to that, let's try these steps -


1) Take out the cartridges.

2) Unplug the power cord from the printer & wall.

3) Wait for 30 seconds. 

4) Plug the power cord back into the printer and wall, ensure the printer is plugged into the wall & not to a surge protector.

5) Insert the cartridges back into the printer.


Also, try updating the printer's firmware - HP Printers - Updating or Upgrading Printer Firmware


If the issue still persists, try a factory restore on the printer - 


1.) On the printer control panel display, from the Home screen, swipe left to see ( Setup ) and touch ( Setup ).

2.) Touch Tools , touch Restore Factory Defaults, and then follow the onscreen instructions.


Let me know how that goes 🙂 


Have a great day! 


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