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Printer says enpty

Envy 5010
Android 9.0 Pie

My printer was running out of ink but never said empty,  it was very low so I kept trying to print until it became empty but it became unusable so I changed the cartridges printer is now printing great but the ink levels are at the same level as they were before (empty)

 

I have tried the unplugging and holding power for 15 seconds but still showing low ink. 

 

Any help greatly appreciated

 

 

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HP Support Agent
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Printer says enpty

Hi @Bluey0121

 

Welcome to the HP Support Community. I'd be happy to help you with the ink level issue. 

 

To better assist you - Are you using genuine HP inks? 

 

While you respond to that, let's try these steps -

 

1) Take out the cartridges.

2) Unplug the power cord from the printer & wall.

3) Wait for 30 seconds. 

4) Plug the power cord back into the printer and wall, ensure the printer is plugged into the wall & not to a surge protector.

5) Insert the cartridges back into the printer.

 

Also, try updating the printer's firmware - HP Printers - Updating or Upgrading Printer Firmware

 

If the issue still persists, try a factory restore on the printer - 

 

1.) On the printer control panel display, from the Home screen, swipe left to see ( Setup ) and touch ( Setup ).

2.) Touch Tools , touch Restore Factory Defaults, and then follow the onscreen instructions.

 

Let me know how that goes 🙂 

 

Have a great day! 

 

Please click “Accept as Solution” if you feel my post solved your issue, it will help others find the solution.

Click the “Kudos, Thumbs Up" on the bottom right to say “Thanks” for helping!

Asmita
I am an HP Employee

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