01-16-2020 01:15 PM
My printer was running out of ink but never said empty, it was very low so I kept trying to print until it became empty but it became unusable so I changed the cartridges printer is now printing great but the ink levels are at the same level as they were before (empty)
I have tried the unplugging and holding power for 15 seconds but still showing low ink.
Any help greatly appreciated
01-19-2020 02:56 AM
Welcome to the HP Support Community. I'd be happy to help you with the ink level issue.
To better assist you - Are you using genuine HP inks?
While you respond to that, let's try these steps -
1) Take out the cartridges.
2) Unplug the power cord from the printer & wall.
3) Wait for 30 seconds.
4) Plug the power cord back into the printer and wall, ensure the printer is plugged into the wall & not to a surge protector.
5) Insert the cartridges back into the printer.
Also, try updating the printer's firmware - HP Printers - Updating or Upgrading Printer Firmware
If the issue still persists, try a factory restore on the printer -
1.) On the printer control panel display, from the Home screen, swipe left to see ( Setup ) and touch ( Setup ).
2.) Touch Tools , touch Restore Factory Defaults, and then follow the onscreen instructions.
Let me know how that goes 🙂
Have a great day!
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