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Student
Posts: 1
Member Since: ‎01-02-2018
Message 1 of 2 (64 Views)

Printer says it has no paper

Product Name: hpoffice jet 6500
Operating System: Microsoft Windows 10 (32-bit)

I have paper in the printer but it says that it has no paper any ideas of what to do?

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HP Support Agent
Posts: 8,730
Member Since: ‎10-13-2016
Message 2 of 2 (36 Views)

Re: Printer says it has no paper

@CHAS18

 

Welcome to the HP Forums, this is a great location to get assistance! I read your post and see that your printer is not picking up paper and showing "out of paper" error. I would like to help you resolve this issue. 

 

However, I will need a few details to provide an accurate solution,

  • When did this issue start?
  • Did you do any hardware or software changes?

Meanwhile:

 

 

Check the condition of the paper and reload it

  1. Remove the stack of paper from the paper tray.

  2. Use 25 sheets of new plain white paper to form a stack of paper.

  3. Tap the stack of paper on a flat surface to align the edges.

       NOTE:

    Do not fan the paper by running your fingers through the paper stack.

  4. Insert the stack of paper into the paper tray.

  5. Slide in the paper width guide to the edge of the paper stack. Make sure that the guide rests gently against the paper stack and does not bind it.

  6. Try printing again.

Clean the rollers

Dust, paper fiber, and other debris might accumulate on the pick rollers and cause paper feed issues. To help prevent paper feed issues, clean the rollers inside the printer and in the duplexer (if equipped).

  1. Press the power button to turn off the printer.

  2. Wait for the printer park the print cartridges, until the printer is idle and silent, and then disconnect the power cord from the rear of the printer.

  3. Open the access door to gain access to the pick rollers. Depending on the model, this is usually the rear access door or duplexer.

    If your printer does not have a rear access door or duplexer, then access the pick rollers from the front by removing the main paper tray.

  4. Find the large rubber pick rollers.

    Figure : Large rubber pick rollers

    Large rubber pick rollers
  5. Lightly moisten a clean, lint-free cloth with distilled, filtered, or bottled water.

       CAUTION:

    Do not use tap water or alcohol. Alcohol can dry out rollers. Tap water contains impurities that can damage rollers.

  6. Press the cloth against the rollers, and then rotate them upward with your fingers. Apply a moderate amount of pressure to remove dust or dirt buildup.

    Figure : Remove dust or dirt buildup from rollers

    Remove dust or dirt buildup from rollers
  7. If your printer has a duplexer, clean the rollers on the duplexer as well.

  8. Close the access door (if you removed it), replace the paper tray (if you removed it), and reconnect the power cord to the rear of the printer.

  9. Press the power button to turn on the printer if it did not power on automatically.

  10. The printer makes noise after it is turned on. Wait for the noise to stop before continuing.

  11. Try printing again.

Perform a Hard Reset on the printer.

  • Remove the power cable from the printer when it is turned on.
  • Press and hold the power button for 60secs.
  • Connect the power cable to printer and directly to wall outlet.
  • Turn on the printer.

Click here and refer the document to perform the above steps.

 

Let me know how it goes.

Cheers.

sandytechy20
I am an HP Employee

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