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Locked

‎05-22-2020 01:28 AM

HP Recommended
Product: mac desk top
Operating System: macOS 10.15 Catalina

Printer says it's locked by the person who set it up that be me.... most settings are grayed out and I can't select anything to go further, can't select restore network settings

1 person had the same question
1 ACCEPTED SOLUTION

Accepted Solutions

‎05-23-2020 12:10 PM

HP Recommended

At first I tried to factory restore like you said using the control panel on the printer but I couldn't do it because it was grayed out and I would get the same error message about it being locked by the person who set it up.   I ended up going around in circles for a couple hours but ended up at the  HP Embedded Web Server where I found I could restore the printer to factory settings then set up the printer back to all the settings I had before this problem started.    Thanks for you help.

View solution in original post

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5 REPLIES 5

‎05-22-2020 08:54 AM

HP Recommended

Hi,

 

 

could you please let me know what is the printer model?

 

Although I am an HP employee, I am speaking for myself and not for HP.
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‎05-22-2020 12:51 PM

HP Recommended

Sorry it's a HP Office Jet Pro 8710

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‎05-23-2020 01:10 AM

HP Recommended

Hi,

 

Please do a factory restore and the password will get cleared, but you will have to set it up in the network again.

Below are the stepsfactory restore.JPG

Although I am an HP employee, I am speaking for myself and not for HP.
Give Kudos to say "thanks" by clicking on the "thumps Up icon" .
Make it easier for other people to find solutions, by marking my answer with "Accept as Solution" if it solves your issue.
Was this reply helpful? Yes No

‎05-23-2020 12:10 PM

HP Recommended

At first I tried to factory restore like you said using the control panel on the printer but I couldn't do it because it was grayed out and I would get the same error message about it being locked by the person who set it up.   I ended up going around in circles for a couple hours but ended up at the  HP Embedded Web Server where I found I could restore the printer to factory settings then set up the printer back to all the settings I had before this problem started.    Thanks for you help.

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‎05-26-2020 07:33 AM

HP Recommended

Great to know that it worked....many a times if you are locked it wont let you access the EWS, but good to know you were able to get it restored from the EWS.

 

Happy printing 

Although I am an HP employee, I am speaking for myself and not for HP.
Give Kudos to say "thanks" by clicking on the "thumps Up icon" .
Make it easier for other people to find solutions, by marking my answer with "Accept as Solution" if it solves your issue.
Was this reply helpful? Yes No
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