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Printer says no paper in photo tray

hp envy 7155
Microsoft Windows 10 (64-bit)

no matter what I do it always tells me there is no paper in the photo tray using 5x7 hp photo paper.  I did a google search and came up with this 

Go to Control Panel - Devices and Printer.
Right-click on the Envy printer and select "Printer Properties".
Navigate to "Device settings" and make sure the "Photo Tray" is selected as "Installed".


so photo tray was not installed but when I did install it tried to print 

got the same message in printer screen to load paper in tray 

 when I first got the printer it worked great now not so much. 

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Printer says no paper in photo tray



Welcome to the HP Support Community!


I reviewed your post and I understand that you are facing issues printing photos.


Don’t worry, I assure you I will try my best to get this sorted.


I recommend you follow the steps in the below article and check if it helps.


Let me know how it goes and you have a great day!


If you wish to show appreciation for my efforts, mark my post as Accept as Solution. Your feedback counts!



I am an HP Employee

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