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cb44
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Printer seems stuck on photo size and says "out of paper" on letter size so won't print.

HP Envy 7645
Mac OS X 10.11 El Capitan

Printer won't switch from photo size paper to letter size.  I've changed settings and reloaded many many times with no success.  It just keeps coming up with "out of paper" even though paper is loaded.

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Printer seems stuck on photo size and says "out of paper" on letter size so won't print.

Hi,

Please remove any paper from the tray and power off the printer.

Power on the printer and then reload the paper into the tray.

 

What exact prompt is shown on the screen when you close the paper input tray? does it show Letter / Plain Paper or may it show any other paper size or type?

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cb44
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Printer seems stuck on photo size and says "out of paper" on letter size so won't print.

This solution did not work.  Any other ideas?

 

Everything looks normal and then when I print the "out of paper" notice pops up.

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HP Recommended

Printer seems stuck on photo size and says "out of paper" on letter size so won't print.

Follow the below steps to troubleshoot such a problem for your printer model:

https://support.hp.com/us-en/product/hp-envy-7640-e-all-in-one-printer-series/6617267/model/6779508/...

 

Shlomi

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