01-07-2020 06:52 AM
Hello, my grandfather bought a HP Envy Photo 7855 printer but threw away the set up cartridge that came with it before setting up the printer. I purchased ink but the printer is displaying a ‘cartridge problem’ error when I attempt the set up. How can I set up the computer without the set up ink?
01-09-2020 02:31 PM
Welcome to HP support community.
I am sending you a private message with the steps to reset the printer which are particular for our printer model. Please check the mailbox icon at the top-right corner of this screen.
I hope this helps resolve this issue completely.
I am an HP Employee