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LuvsCats
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Printer shows as offline but works on app

OfficeJet 5200
Microsoft Windows 10 (64-bit)

I have a Surface Pro 4 and just bought an HP OfficeJet5200.  Yesterday when I installed it, it seemed to work fine but now when I try to print from any program i get a message stating that the printer is offline.  The printer is on and has a solid blue light, which is supposed to be connected and working.  Additionally, if I open the printer app, the printer shows as Ready.  How can I set it up so that I can print from programs, an not just from the app?

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HP Support Agent
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Printer shows as offline but works on app

@LuvsCats, Welcome to HP Support Community!

 

Update the printer firmware

Download available firmware updates from the HP website

With the printer on and connected to the computer, go to HP Customer Support - Software and Driver Downloads, and then identify your printer. Look for and install any available firmware updates. For more information, go to Updating or Upgrading Printer Firmware.

 

Use HP Print and Scan Doctor

Download HP Print and Scan Doctor and run the program. It will automatically diagnose and fix any printer connectivity issues. 

For more information, go to https://support.hp.com/us-en/topic/printscandoctor

 

Assign manual IP to the printer

The steps on how to set a manual IP address can be found here.

For the DNS servers please use 8.8.8.8 for the Manual Preferred DNS Server and 8.8.4.4 for the Alternate DNS server. These are Google’s public DNS servers

 

If the issue persists, try adding a TCP/IP port.

  1. Print a Network Configuration Report from the Printer Settings or Wireless menu.
  2. Right-click your printer, select Printer Properties, click the Ports tab and then click Add Port.
  3. Select Standard TCP/IP Port, and then click New Port.
  4. Follow the instructions to add a new port using the information listed on the Network Configuration Report.
  5. Try printing.

Hope this helps! Keep me posted. 

 

Please click “Accept as Solution” if you feel my post solved your issue, it will help others find the solution. Click the “Kudos/Thumbs Up" on the bottom right to say “Thanks” for helping!

 

TEJ1602
I am an HP Employee

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LuvsCats
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Printer shows as offline but works on app

I keep on having issues every time I turn-off the computer and turn it back on.  I have tried to re-install the printer and it seems to be working but I'm sure tomorrow it won't work again!

HP Support Agent
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Printer shows as offline but works on app

@LuvsCats

 

If you have already followed the steps from my previous post, keep the printer under observation for a day or two and see if it works.

 

Keep me posted.

 

Please click “Accept as Solution” if you feel my post solved your issue, it will help others find the solution. Click the “Kudos/Thumbs Up" on the bottom right to say “Thanks” for helping!

TEJ1602
I am an HP Employee

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LuvsCats
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Printer shows as offline but works on app

Unfortunately, like I said, today when I turned my computer on, the same thing happened.  I can print from the APP but I cannot print from any of my programs, like Word.  When I check under settings it states that the printer is "offline".  

HP Support Agent
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Printer shows as offline but works on app

@LuvsCats

 

Will check on this issue and write to you soon.

 

Thanks for understanding!

TEJ1602
I am an HP Employee

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HP Support Agent
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Printer shows as offline but works on app

@LuvsCats

 

Thanks for waiting!

 

Try adding a TCP/IP port-

  1. Print a Network Configuration Report from the Printer Settings or Wireless menu.
  2. Right-click your printer, select Printer Properties, click the Ports tab and then click Add Port.
  3. Select Standard TCP/IP Port, and then click New Port.
  4. Follow the instructions to add a new port using the information listed on the Network Configuration Report.
  5. Try printing.

Hope this helps! Keep me posted. 

 

Please click “Accept as Solution” if you feel my post solved your issue, it will help others find the solution. Click the “Kudos/Thumbs Up" on the bottom right to say “Thanks” for helping!

TEJ1602
I am an HP Employee

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