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apellet
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Printer starts printing halfway down the page

hp envy 5660

Hi,

 

for a couple of days, my HP envy 5660 series printer started printing halfway down a new page. It looks as if it first pulls  the paper half way through and then starts printing. The problem seems to be independent from application, mail, txt files, MS Office, or OS (tried in Vista, XP and Linux). Updating/reinstalling of printer drivers and firmware have not helped. I also checked all possible settings in the driver and nothing solved the problem.

 

Is this a known problem, and if so did anyone manage to fix it?

 

Thanks in advance for any help!

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HP Support Agent
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Message 2 of 3
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Printer starts printing halfway down the page

 @apellet, Welcome to HP Support Community!

 

This could be an issue with the printer hardware or the drivers, in order to isolate the issue print a Printer Status Report to make sure that the hardware functions correctly.

  1. Make sure that there is U.S. letter or A4 size, unused, plain paper in the input tray.

  2. On the printer control panel, swipe the display, and then touch the Setup icon ().

    The Setup menu displays.

  3. Swipe the display, and then touch Reports.

  4. Touch Printer Status Report.

    The printer prints the report.

    Figure: Example of a Printer Status Report

    Image: Example of a Printer Status Report

If the report prints fine, we can proceed with additional troubleshooting steps. 

 

Meanwhile, Update the printer firmware

Download available firmware updates from the HP website. With the printer on and connected to the computer, go to HP Customer Support - Software and Driver Downloads, and then identify your printer. Look for and install any available firmware updates. For more information, go to Updating or Upgrading Printer Firmware.

 

Keep me posted.

 

Please click “Accept as Solution” if you feel my post solved your issue, it will help others find the solution. Click the “Kudos/Thumbs Up" on the bottom right to say “Thanks” for helping!

TEJ1602
I am an HP Employee

HP Support Agent
HP Support Agent
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Message 3 of 3
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Printer starts printing halfway down the page

@apellet

 

I recommend you delete the driver and root level and retry, follow the steps below: 

  

1) In Windows, search for and open Programs and features 

2) Select your HP Printer 

3) Select Uninstall 

4) In Windows, search for and open Devices and printers 

5) In the Devices and Printers windows look for your HP printer. If you see it listed right-click on it and choose ‘Delete’ or ‘Remove Device’ 

6) Open up the run command with the “Windows key + R” key combo. 

7) Type printui.exe /s and click Ok. (Note: there is a space in between “printui.exe”

😎 Click on the “Drivers” tab 

9) Look for HP Printer driver. If you see it Click on it and click Remove at the bottom 

10) Select Ok 

11) Select Apply and Ok on the Print Server Properties windows 

12) Close Devices and Printers.

 

Now, download and install the full-featured software from here

 

If the issue persists, I would suggest you try the Windows built-in drivers. Follow the steps below:

 

•    Go to Control Panel - Devices and printers - Click on "Add printer" and follow the on-screen instructions.

•    When the page prompts for the drivers, select "Windows update". The driver list will be updated.

•    Click HP, Hewlett Packard, or Hewlett-Packard in the Manufacturer pane, and then click the name of your printer in the Printers pane.

 

Refer to this document HP Printers - Installing and Using the Windows Built-in Print Driver for help

 

Keep me posted.

 

Please click “Accept as Solution” if you feel my post solved your issue, it will help others find the solution. Click the “Kudos/Thumbs Up" on the bottom right to say “Thanks” for helping!

TEJ1602
I am an HP Employee

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