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‎09-22-2012 11:15 AM

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hp photosmart c8180 all-in-one says "status offline" .  how do i get it back online?  Windows 7, hardware is ok, on wireless home network

2 people had the same question
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‎09-24-2012 11:39 AM - last edited on ‎02-21-2017 11:57 PM by HP Administrator

HP Recommended

Is the printer connected to the computer with a USB cable or over a network?

 

If over a network, what brand and model is the router?

 

Disconnect the power from the wall outlet and the printer for 1 minute.  Reconnect the power to the outlet and the printer and turn the printer on.  Did this change anything?

 

Try using the Print and Scan Doctor.  The link also has a guide on using the tool as it is designed to help resolve many printing issues.  Did it find any errors and correct them?  If did not correct the errors, it should give a little more information regarding how to fix the issue.

 

 

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‎09-24-2012 11:39 AM - last edited on ‎02-21-2017 11:57 PM by HP Administrator

HP Recommended

Is the printer connected to the computer with a USB cable or over a network?

 

If over a network, what brand and model is the router?

 

Disconnect the power from the wall outlet and the printer for 1 minute.  Reconnect the power to the outlet and the printer and turn the printer on.  Did this change anything?

 

Try using the Print and Scan Doctor.  The link also has a guide on using the tool as it is designed to help resolve many printing issues.  Did it find any errors and correct them?  If did not correct the errors, it should give a little more information regarding how to fix the issue.

 

 

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‎09-24-2012 01:15 PM

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Print and Scan Doctor pointed to an issue with my wireless router and I have resolved the isssue.  Thank you.

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‎09-24-2012 05:03 PM

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I am glad it is working for you now.  

 

Thanks for letting the community know what resolved the issue.  :generic:

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‎05-24-2016 09:51 AM

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Just FYI for anyone else reading this post, check out the link below for details on resolving Printer Offline for Windows...

 

 

http://h30434.www3.hp.com/t5/Inkjet-Printing/My-printer-is-offline-how-do-I-get-it-back-on-line/td-p...

I am speaking for myself and not for HP. Twitter: @Ciara_B_27
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