12-13-2019 08:13 AM
I followed steps from previous users with similar issues (uninstalled and re-installed printer) and it is still not working. I printed the test page and all of the colors showed up and alignment was fine. I copied an image and it copied in color perfectly. Not matter what program I print from and even when I select "print in color," it still prints in black and white. I have run the cleaning settings through the printer as well. Please help!
12-16-2019 07:47 AM
@MDK187, Welcome to HP Support Community!
I would suggest you try the Windows built-in drivers. Follow the steps below:
• Uninstall the existing printer drivers. Go to Control Panel - Devices and printers - Click on "Add printer" and follow the on-screen instructions.
• When the page prompts for the drivers, select "Windows update". The driver list will be updated.
• Click HP, Hewlett Packard, or Hewlett-Packard in the Manufacturer pane, and then click the name of your printer in the Printers pane.
Refer to this document HP Printers - Installing and Using the Windows Built-in Print Driver for help.
Additionally, Update the printer firmware
Download available firmware updates from the HP website
With the printer on and connected to the computer, go to HP Customer Support - Software and Driver Downloads, and then identify your printer. Look for and install any available firmware updates. For more information, go to Updating or Upgrading Printer Firmware.
Hope this helps! Keep me posted.
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