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Archived This topic has been archived. Information and links in this thread may no longer be available or relevant. If you have a question create a new topic by clicking here and select the appropriate board.

‎05-17-2017 07:10 AM

HP Recommended
Product: Deskjet 2542
Operating System: iOS

My Deskjet 2542 just stopped printing.    I was Printing e-mails without a problem then suddenly the printing got lighter. Now it sends through blank pages....    I have not used the printer for just over a month.   The cartridges were replace on March 30th and when I checked the ink levels it shows that there is ink....

 

can someone help me solve the problem??

1 REPLY 1

‎05-18-2017 11:11 AM

HP Recommended

Hi @Ceebee15,

Welcome to HP Forums, this is a great place to get support, find answers and tips.


Thank you for posting your query, I'll be more than glad to help you.

I understand that your HP Deskjet 2542 All-in-One Printer prints blank pages even if there is ink in the cartridges.

 

This issue could occur if the nozzles of the cartridges are clogged.

 

Let's go through a few steps to troubleshoot this issue.

 

And here's the step by step guide for you in the document provided in the link: Print Quality Issues

 

Note: If you are not printing for more than a week then you need to remove the cartridges and keep it in an airtight plastic container or a zip-lock bag else the ink around the nozzles get dried up.

 

Let me know how this works.
 

You have a good day ahead.
 

Rainbow23 - HP Support.
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