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HP Recommended
Microsoft Windows 7 (32-bit)

I am getting an error message that states - "The printhead appears to be missing, not detected, incorrectly installed or incompatible".  The lights across the top for each of the ink cartridges are flashing and I can't print a test page.  I have disconnected the electric cord and removed the cartridges and then put it all back together and still not working.  What can I do to fix this without having to re-install the printer?  thank you.

3 REPLIES 3
HP Recommended

@MSM19 Welcome to HP Community!

 

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That error is related to the printer-head or the cartridges, you may want to clean them, remove and re-seat the same.

 

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Riddle_Decipher
I am an HP Employee

HP Recommended

Thank you.  However, how do I remove the printerhead?  Is this easy enough to do on my own?

HP Recommended

@MSM19 Whether or not the printhead can be removed or cleaned, depends on the printer model, so I'll need you to respond with the details, so I can help you with the same.

Riddle_Decipher
I am an HP Employee

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