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Printer stuck on idle

HP OfficeJet Pro 8710 stuck on idle.   computer is macBook Air.  

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HP Support Agent
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Printer stuck on idle

@busybeebee, Welcome to HP Support Community!

 

To assist you better, I would like to know the following-

  • Is there any antivirus software installed on your computer?
  • What is the Operating System installed on your computer?
  • Could you perform a ping test using the Mac Network Utility and let me know the results?

Use the printer IP address to perform a ping test, the printer IP can be located by selecting the wireless icon on the printer display.

 

Keep me posted for further assistance.

TEJ1602
I am an HP Employee

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