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Ihateurprinters
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Message 1 of 2
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HP Recommended

Printer turns on but is frozen and blinks.

HP OfficeJet 3830
Microsoft Windows 10 (64-bit)

Printer turns on, power light blinks, and screen is frozen with loading bar on it. There was another thread that offered the solution of a hard reset, which I have tried, I have checked the carriage, the ink, the paper loader. Few things are as frustrating as faulty appliances.

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HP Support Agent
HP Support Agent
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Message 2 of 2
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Flag Post
HP Recommended

Printer turns on but is frozen and blinks.

@Ihateurprinters,

 

Welcome to the HP Support Community!

 

I reviewed your post and I understand that the power light is blinking on the printer and the printer screen is frozen.

 

Don’t worry, I assure you I will try my best to get this sorted.

 

I recommend you update the printer firmware following the steps in the below article and check if it helps.

 

https://support.hp.com/us-en/document/c02919168

 

Let me know how it goes and you have a great day!

 

If you wish to show appreciation for my efforts, mark my post as Accept as Solution. Your feedback counts!

 

Cheers!

The_Fossette
I am an HP Employee

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