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‎06-28-2020 09:49 AM

HP Recommended
Product: hp envy 7855
Operating System: Microsoft Windows 10 (64-bit)

I have purchase the correct paper with color Lok and I still get the black ink smear. I'm not wasting any more ink.

3 REPLIES 3

‎07-02-2020 05:37 AM - edited ‎07-02-2020 05:38 AM

HP Recommended

@Daddysmell2, Welcome to the HP Support Community!

  • Which application are you trying to print from?
  • Have you tried printing different types of documents like PDF, Word, or Webpages on regular paper and check if the issue persists?

Update the printer firmware

Click here to download and install the latest firmware from your computer.

  1. On the printer control panel, swipe down to open the Dashboard, and then touch the Setupicon.

  2. Swipe up on the display, touch Printer Maintenance, and then touch Clean Smear.

  3. Wait until the page is out of the printer before you remove it.

  4. Try printing.

For more info on resolving print quality issues, refer to this document.

 

Hope this helps! Keep me posted. 

 

Please click “Accept as Solution” if you feel my post solved your issue, it will help others find the solution.

Click the “Kudos, Thumbs Up" on the bottom right to say “Thanks” for helping!

Have a great day! 

KUMAR0307
I am an HP Employee

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‎07-02-2020 03:59 PM

HP Recommended

It did not work and I have the most current update for my printer.

I have printed  from all file PDF , Word  and web page . I even sent myself a fax and nothing happened.

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‎07-03-2020 04:32 AM - edited ‎07-03-2020 04:32 AM

HP Recommended

@Daddysmell2

 

When you printed PDF and other documents, were they smeared too? 

If yes, this could be a hardware issue. Please reach out to the HP Support in your region regarding the service options for your printer. 

 

Keep me posted for any other assistance.

KUMAR0307
I am an HP Employee

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