06-28-2020 09:49 AM
I have purchase the correct paper with color Lok and I still get the black ink smear. I'm not wasting any more ink.
07-02-2020 05:37 AM - edited 07-02-2020 05:38 AM
@Daddysmell2, Welcome to the HP Support Community!
- Which application are you trying to print from?
- Have you tried printing different types of documents like PDF, Word, or Webpages on regular paper and check if the issue persists?
Update the printer firmware
Click here to download and install the latest firmware from your computer.
On the printer control panel, swipe down to open the Dashboard, and then touch the Setupicon.
Swipe up on the display, touch Printer Maintenance, and then touch Clean Smear.
Wait until the page is out of the printer before you remove it.
For more info on resolving print quality issues, refer to this document.
Hope this helps! Keep me posted.
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I am an HP Employee
07-03-2020 04:32 AM - edited 07-03-2020 04:32 AM