12-21-2019 12:45 AM
We recently got a company iPhone. It requires a wifi connection to update. The last time that happened, I discovered I could use this printer as the source. It is connected to our (very old) pc via a LAN cable. It will still print and scan to and from the pc but is no longer online. Help, please.
12-23-2019 02:43 PM
Welcome to the HP Support Community. I'd be happy to assist you.
Are you trying to connect the printer and the iPhone wirelessly?
On the printer screen, go to Setup > Network > Wireless > Wireless setup wizard > Choose your network
Make sure the printer and the iPhone are connected to the same wireless network.
Refer to this document to know how to print from your iPhone.
Hope this helps! Keep me posted.
Please click “Accept as Solution” if you feel my post solved your issue, it will help others find the solution.
Click the “Kudos, Thumbs Up" on the bottom right to say “Thanks” for helping!
Have a great day!
I am an HP Employee
12-23-2019 06:25 PM
No, I am not trying to connect wirelessly. The computer and pc are hard wired together. For some reason, the printer is no longer connected to the internet through the pc. All other functions (print and scan) still work so I assume the cable is good. I tried different ports on the pc without any change. I don't know if the printer disconnected from the internet or if the pc disconnected the printer from the internet but one of them must be true. I'm pretty sure it's a setting on or the other (or maybe both) but, after spending many hours on it, I can't figure it out.
12-24-2019 04:26 PM
If you are trying to connect the printer to the Internet, make sure the Ethernet cable is connected between the printer and the router. The printer gets Internet access from the router and not the PC.
Check and verify if you are using an Ethernet cable between the printer and the PC or a USB cable.
As mentioned, print and scan is working fine, it means there is communication between the printer and the PC.
Keep me posted.
I am an HP Employee