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- HP Community
- Printers
- Printing Errors or Lights & Stuck Print Jobs
- Re: Printer will not come out of "Offline State"
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08-23-2019 11:33 AM
Solved! Go to Solution.
Accepted Solutions
08-27-2019 09:07 AM
Please try a network restore -
Step 1 Network Restore -
Touch (right arrow), touch Setup, and then touch Network. Touch Restore Network Defaults, and then select Yes. A message appears stating that the network defaults have been restored.
Step 2 Reboot the devices -
1) Turn off the Router, Printer, and the computer.
2) Wait for 60 seconds.
3) Turn on the Router first and wait for all the lights to stabilize.
4) Turn on the printer and allow it to configure itself.
5) Turn on the computer.
Step 3 Run Wireless Wizard -
1) Set up the printer hardware. See the getting started guide or the setup poster that came with your printer.
2) On the printer control panel, touch (right arrow), touch Setup, and then touch Network.
3) Touch Wireless, touch Wireless Setup Wizard, and then touch OK.
4) Follow the display instructions to complete the setup
Let me know.
Asmita
I am an HP Employee
08-26-2019 04:06 AM
Hi @65255Sammy
Welcome to the HP Support Community.
Please try these steps -
Step 1 HP Print and Scan Doctor -
Click on this link to download and run HP Print and Scan Doctor
Step 2 Re-install the printer drivers -
1. In the search box, type and open "Uninstall a Program".
2. Look for HP Printer software.
3. Right-click to uninstall.
4. In the search box, type and open “Devices and printers”.
5. In the Devices and Printers, look for your HP printer. If you see it listed right-click on it and choose “Delete” or “Remove Device”.
6. Open the run command with the "Windows key + R" key combo.
7. Type printui.exe /s and click Ok. (Note: there is a space in between “printui.exe” and “/s”).
8. Click on the "Drivers" tab.
9. Look for HP Printer driver. If you see it Click on it and click “Remove” at the bottom.
10. Select Ok.
11. Select Apply and Ok on the Print Server Properties windows.
12. Close Devices and Printers Once the software and drivers are removed.
13. Restart the computer.
14. Download and install the software and drivers from here.
15. Click on the downloaded file and follow the on-screen instructions.
Also, try updating the printer's firmware. Download and install the firmware update from this link.
Hope this helps! Keep me posted.
Please click “Accept as Solution” if you feel my post solved your issue, it will help others find the solution.
Click the “Kudos, Thumbs Up" on the bottom right to say “Thanks” for helping!
Have a great day!
Asmita
I am an HP Employee
08-26-2019 09:24 AM
08-26-2019 11:16 AM
Do you have any anti-virus software installed on the computer?
Perform a ping test by typing this - Ping {Pinter's IP} and hit the enter button.
To obtain the printer's IP - To check the IP address of the printer, obtain the IP address by printing a network configuration page. Touch (right arrow), select Setup, select Network, and then select Print Network Settings.
Enter the ping command in the command prompt. To access the command prompt, in the search box type and open command prompt.
Let me know.
Asmita
I am an HP Employee
08-26-2019 03:01 PM
08-26-2019 07:14 PM
08-27-2019 09:07 AM
Please try a network restore -
Step 1 Network Restore -
Touch (right arrow), touch Setup, and then touch Network. Touch Restore Network Defaults, and then select Yes. A message appears stating that the network defaults have been restored.
Step 2 Reboot the devices -
1) Turn off the Router, Printer, and the computer.
2) Wait for 60 seconds.
3) Turn on the Router first and wait for all the lights to stabilize.
4) Turn on the printer and allow it to configure itself.
5) Turn on the computer.
Step 3 Run Wireless Wizard -
1) Set up the printer hardware. See the getting started guide or the setup poster that came with your printer.
2) On the printer control panel, touch (right arrow), touch Setup, and then touch Network.
3) Touch Wireless, touch Wireless Setup Wizard, and then touch OK.
4) Follow the display instructions to complete the setup
Let me know.
Asmita
I am an HP Employee
08-27-2019 10:28 AM
08-28-2019 02:09 AM
That's great! Happy to hear that.
If you need further assistance feel free to reach out to us.
Have a great day!
Asmita
I am an HP Employee
09-07-2019 10:45 AM
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