Printer will not print black ink.

[Rusty07]

I have bought new black & colour cartridges.  Followed HP advise when a printer will not print black ink i.e. removed and cleaned printer heads, preformed hard shutdown / restart etc  Bought more ink and checked cartridge vents etc.  Now loosing will to live as I have spent many hours on this problem.  Printer is printing colour as currently changing text colour for docs that i require urgently however this is not an ideal result and costly. Is it possible I have missed something?

Can anyone help or do I need a new printer - could have probably purchased a new printer with the money i have spent on ink!!

[Kumar0307]

Hi @Rusty07

Welcome to the HP Support Community. I understand the printer is not printing in black ink. If you have tried the steps mentioned in this document and the issue persists,  please contact our HP Support team for Service Options as it could be a possible hardware issue:

1) Click on this link - www.hp.com/contacthp/

2) Select your product type below.

3) Enter the serial of your device.

4) Select the country from the drop-down.

5) Select the appropriate option based on your preference.

6) Fill the web-form and proceed further.

Keep me posted for any other assistance.

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