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914914
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Printer will not print black text or black in color box on test page but prints black text on test

HP 7525

Printer stopped printing black. New black ink cartridge and cleaned print head. When page is sent to printer, it is blank. When a head alignment is done there is no black ink in the box for black, but the title and all the info on the test sheet is printed in black. How is it possible to not print any black on color test and not print any black on a print jib but it prints black on the header and printout sheets that the printer generats? 

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Printer will not print black text or black in color box on test page but prints black text on test

@914914, Welcome to HP Support Community!

 

If you have already performed the steps from the document Black or Color Ink Not Printing, Other Print Quality Issues and the issue persists, it could be a hardware failure.

 

Please reach out to the HP Support in your region regarding the service options for your printer.

 

Hope this helps!

 

Please click “Accept as Solution” if you feel my post solved your issue, it will help others find the solution. Click the “Kudos/Thumbs Up" on the bottom right to say “Thanks” for helping!

TEJ1602
I am an HP Employee

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