Printer will not print color

[Funkyecat]

The Solution center shows bot black and color levels, but printer will not print in color. Cleaned printer head regular and mid level and set to regular.

[KrazyToad]

Hi @Funkyecat

Welcome to HP Support Forums. A really great platform for posting all your questions and finding solutions.

I understand that you are unable to print in Color.

I appreciate you attempting all these crucial troubleshooting steps.

I'd like to help.

Please print a Self Test Page and let me know if the color prints

1. Load the input tray with unused plain white paper.

2. Press and hold the Cancel () button and then press the Start Copy Color () button.

3. Release both buttons. The self-test page prints.

   Figure : HP Deskjet F300 series self-test page

   

If the color doesn't print, please follow the instructions in this Link to clean the cartridges

If the issue persists, please contact our Phone Support.

Step 1. Open link: www.hp.com/contacthp/
Step 2. Enter Product number or select to auto detect 
Step 3. Scroll down to "Still need help? Complete the form to select your contact options"
Step 4. Scroll down and click: HP contact options - click on Get phone number and phone number appear.

Thank you.

[Funkyecat]

I believe it is the cartridge. It only prints black and red after double cleaning and soaking per instructions. I will return cartridge and try a new one.

[KrazyToad · Accepted solution]

Hi @Funkyecat

I see that the issue persists. Please contact our Phone Support for cartridge replacement.

Step 1. Open link: www.hp.com/contacthp/
Step 2. Enter Product number or select to auto detect 
Step 3. Scroll down to "Still need help? Complete the form to select your contact options"
Step 4. Scroll down and click: HP contact options - click on Get phone number and phone number appear.

Thank you.