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Message 1 of 2
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Printer will not print colors when using MS EXCEL. Will print colors when doing a test print page.

HP Recommended
HP 6968 Deskjet
macOS 10.14 Mojave

Printer will not print colors on my MS EXCEL forms. Colors good when doing a print test page.

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HP Support Agent
HP Support Agent
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HP Recommended

@Spooky21 Welcome to HP Community!

The issue could have been caused by the security settings changed on the user profile.

You may either create a new user, login with the new user profile to install the printer or Turn off the UAC from the control panel and Restart the PC.

 

Here are the steps to configure UAC settings:

  • Open User Account Control Settings by clicking the Start button and then clicking Control Panel. In the search box, type uac, and then click Change User Account Control settings.
  • To turn off UAC, move the slider to the Never notify position, and then click OK

if you're prompted for an administrator password or confirmation, type the password or provide confirmation. You will need to restart your computer for UAC to be turned off.

If the issue persists, please reinstall the printer drivers using the below steps:

  • Press "Windows key" + "r" to get the "Run" window.
  • Type "services.msc" to get Services - Go to "Print spooler" - Right-click and "Stop" the service.
  • Now again open "Run" - Type "spool" and ok - Go to PRINTERS folder - delete everything in that folder.
  • Go to services again - Start the print spooler.
  • Now check for issue resolution.
  • If the issue persists, unplug the USB cable from the printer (if present). 
  • Go to Control panel - Programs and feature - Select all the HP printer entries and uninstall them.
  • Now go to Control panel - Devices and printer - Select all the printer entries and remove the device.
  • Press the "windows key" + "r" to get the "Run" window open - Type "printui.exe /s" (There is a space between .exe & /) and press enter.
  • Under print server properties, go to drivers - remove any entry there as well.
  • Again, go to the Run window, type - "c:/programdata" - Go to the Hewlett Packard folder, remove any printer related folders & files.
  • Restart your computer.

Then, use this link to access the HP website, find the drivers compatible with your windows and install it: Click here

 

Let me know how that pans out,

If you feel I was helpful, simply click on Accept as Solution to help the community grow,

That said, I will have someone follow-up on this to ensure you've been helped,

Just in case you don't get back to us within 24 - 48hrs, and have a good day, ahead.

Riddle_Decipher
I am an HP Employee

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