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Printer will not print in color

macOS 10.15 Catalina
My printer will not print in color. New ink in both slots.
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Printer will not print in color

@Lynn1016 Note: Please ensure the complete product name/number for a quicker response from the community, as we need to know what we are dealing with to provide an accurate solution: Click here for steps on finding the information we need!

Remember: Do not share any of your personal information such as serial, phone number, email ID, etc.

 

Also, let us know if you've cleaned the electric contacts for the ink cartridges, cleaned the printhead (depending on the printer you have) and also, does the copier work without connecting the printer to a computer? please let us know, so we can help you accordingly.

 

P.S: Welcome to HP Community 😉

 

Keep us posted,

And the answer to the above question will help me, help you!

Keep me posted, and if any of the above questionnaires helped resolve the issue, 

Mark this post as an "Accepted Solution".

Good luck.

Riddle_Decipher
I am an HP Employee

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