08-21-2019 02:15 AM
Half way through a print job my printer switched to black and white and will now no longer print in colour. Cartridges are full, a test page prints in colour and all my settings and preferences on my computer are set to print in colour. Does anyone know what's going on?
08-23-2019 10:07 AM
Have you tried printing from a different application? Does the issue persist?
Does the issue persist when you make a copy from the printer?
Please share the printer model name and operating system you are running on the PC to assist you better.
Try the steps below in the Word application.
Select Printer properties,
Select Paper/Quality tab,
Select Print Grayscale Off
Click Apply then OK
Disable UAC on the PC.
In Windows, search for and open Control Panel.
Click User Accounts.
Figure : User Accounts
In the User Accounts window, click User Accounts.
The User Accounts window opens.
Figure : User Accounts
Click Change User Account Control settings.
Figure : Make changes to your user account
Move the slider up or down to set the User Account Control settings.
To turn off User Account Control, move the slider to the bottom (Never notify).
Figure : Choose when to be notified about changes to your computer
Lastly, Uninstall the printer software from the root level and install the full feature printer software.
Try uninstalling the full feature printer software from root level on your PC and install the full feature printer software.
In Windows, search for and open Programs and Features.
Select your HP printer.
In Windows, search for and open Devices and Printers.
In the Devices and Printers window look for your HP Printer. If you see it listed, right-click on it and choose "Delete" or "Remove Device.”
Open up the run command with the "Windows Key + R" key combo.
Type printui.exe /s and click OK.
Click on Drivers tab.
Look for HP Printer driver. If you see it click on it and click remove at the bottom.
Select Apply and OK on the Print Server Properties window.
Close Devices and Printers.
Update the full feature printer drivers using this link. Click Here
Let me know if this works!
Have a great day ahead!
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