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TGMcNeil
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Printer will not print

HP Officejet 5746
Mac OS X 10.11 El Capitan

I have a HP Officeject 5746 printer.  I recently changed the ink, both color and black and when I print from the computer or try to make a copy on the printer the page comes out blank.  The first pages from the printer came out like the printer was low on ink and them came out completely blank.

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HP Support Agent
HP Support Agent
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Message 2 of 2
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Printer will not print

@TGMcNeil, Welcome to the HP Support Community!

 

Let us try these steps that may resolve  this issue:

 

Update the printer firmware

Click here to download and install the latest firmware from your MAC.

Click here to know different methods of updating printer firmware.

 

Check the estimated ink levels

On the printer control panel, touch the Ink icon  to display the current estimated ink levels.

Example of estimated ink levels.

 Replace any low or empty ink cartridges.

 

Clean the ink cartridges

  1. On the printer control panel, swipe the display to the left, and then touch Setup.

    The Setup menu displays.

  2. Swipe the display up, and then touch Printer Maintenance.

  3. Touch Clean Cartridges.

    A Print Quality Diagnostic report prints.

Also, perform step 14 mentioned in this document.

Try making a copy in Black and color and check if the issue persists.

 

Let me know how this goes.

 

If you feel my post solved your issue, please click “Accept as Solution”, it will help others find the solution. Click the “Kudos/Thumbs Up" on the bottom right to say “Thanks” for helping!

KUMAR0307
I am an HP Employee

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