01-24-2020 07:05 PM
Printer will only print once I save documents on computer first, will not print from chrome.
I'm not getting the "save to files" thing that others are talking about.
I hit CRTL+P, printer names is there, I hit print, printer starts feeding paper, sounds like it is laying ink...blank page comes out. Same thing from i phone, I have already uninstalled and reinstalled drivers.
01-28-2020 04:50 PM
Welcome to HP support community.
Did you try printing from from different browser and check if that prints fine?
Update printer firmware
Here are the steps:- Click here
If the issue persists, Reset your browser settings
- Click the Chrome menu on the browser toolbar.
- Select Settings.
- Click Show advanced settings and find the "Reset browser settings” section.
- Click Reset browser settings.
- In the dialog that appears, click Reset.
Let me know how it goes.
To thank me for my efforts to help you, please mark my post as an accepted solution so that it benefits several others.
I am an HP Employee