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‎12-12-2019 11:35 AM - last edited on ‎12-12-2019 11:51 AM by Retired

HP Recommended

It doesn’t boot up at all. I have tried unplugging, replyingI have the same problem with my OfficeJet Pro 8610. It doesn’t boot up at all.  I’ve tried unplugging and replugging (Power strip and directly to the wall) and I have tried disconnecting and reconnecting the internet cable.  Also looked to see if there was a print job in the queue and there is not. Any help would be appreciated.

1 REPLY 1

‎12-14-2019 02:46 PM

HP Recommended

@BPK2

 

I have gone through your Post and would like to help

 

I suggest you try updating the Printer Firmware and let me know if that helps

 

Please refer to this Link: https://support.hp.com/in-en/document/c02919168 for more information on updating the Firmware

 

Keep me posted

 

If the information I've provided was helpful, give us some reinforcement by clicking the "Solution Accepted" on this Post and it will also help other community members with similar issue.
 

KrazyToad
I Am An HP Employee

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