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My HP Envy Photo Printer 7855 won't copy when I lay something on the glass but it will when I feed a paper and ask it to copy.
When the item is on the glass and I hit copy, it starts and then says "copying cancelled". What's its problem?
@PeeDee10, Welcome to HP Support Community!
This is kind of strange, let us try to isolate and resolve the issue-
Reset the printer
Update the printer firmware
Download available firmware updates from the HP website
With the printer on and connected to the computer, go to HP Customer Support - Software and Driver Downloads, and then identify your printer. Look for and install any available firmware updates. Refer to the document HP Printers - Updating or Upgrading Printer Firmware
Hope this helps! Keep me posted.
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TEJ1602 I am an HP Employee
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