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‎04-28-2020 11:11 AM

HP Recommended
Product: Officejet 8100
Operating System: Microsoft Windows 10 (32-bit)

Since the last software update, my printer stopped printing, and started giving me messages such as, "no cartridges installed," or "wrong cartridges," yet same 951 cartridges in place and printed fine before the update. I've heard similar complaints from other users. This is a software glitch. If I can't override this, I will never purchase another HP product again. I have an HP laptop, but could never get the HP printer to operate wirelessly with it. Couldn't find it. I waisted hours with all the tips on the website to no avail. The printer was working well with USB before this update. Whatever bug HP introduced into my system will be its last.

1 REPLY 1

‎05-05-2020 08:50 AM

HP Recommended

@JPR3

 

Welcome to HP support community.

 

I have brought your issue to the attention of an appropriate team within HP. They will likely request information from you in order to look up your case details or product serial number. Please look for a private message from an identified HP contact. Additionally, keep in mind not to publicly post personal information (serial numbers and case details).

If you are unfamiliar with how the Community's private message capability works, you can learn about that here.

Thank you for visiting the HP Support Community.

Sandytechy20
I am an HP Employee

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