06-25-2017 02:17 PM
I installed a new black HP ink cartridge into the printer. The alignment page will not print. The screen reads, "Now printing alignment page" but is stuck there. No sounds coming from printer.
Prior to this, we would have intermittent problems scanning or copying, but never a printing problem.
06-26-2017 04:03 PM
Welcome to HP Forums, this is a great place to get support, find answers and tips.
Thank you for posting your query, I'll be more than glad to help you.
I understand that you are getting an error message "Now printing alignment page" on your HP Officejet 4632 e-All-in-One Printer.
This issue could occur if the ink cartridges or the printer is defective.
Let's go through a few steps to troubleshoot this issue.
And here's the step by step guide for you in the link: Alignment Unsuccessful
Let me know how this works.
You have a good day ahead.
12-19-2019 06:29 PM
If you have tried all the steps mentioned in this HP document:- Click here
And if the issue still persists, this could be a hardware issue.
I request you to talk to HP support.
They might have multiple options to help you with this.
- Click on this link - https://support.hp.com/us-en/contact-hp?openCLC=true
- Select the country.
- Enter the serial of your device.
- Select the country from the drop-down.
- Click on "Show Options".
- Fill the web-form. A case number and phone number will now populate for you.
I hope that helps.
To thank me for my efforts to help you, please mark my post as an accepted solution so that it benefits several others.
I am an HP Employee