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Jackh4
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Printer won't print and screen says there is a problem with the printer or ink system and to turn pr

Office Jet Pro 8600
macOS 10.15 Catalina

How do I contact a HP person directly for help

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HP Support Agent
HP Support Agent
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HP Recommended

Printer won't print and screen says there is a problem with the printer or ink system and to turn pr

Hi @Jackh4

 

Welcome to the HP Support Community. I'd be happy to assist you with the "Ink System Failure" error.

 

Let's try these steps to reset the printer - 

 

1) Take out the cartridges.

2) Unplug the power cord from the printer & wall.

3) Wait for 30 seconds. 

4) Plug the power cord back into the printer and wall, ensure the printer is plugged into the wall & not to a surge protector.

5) Insert the cartridges back into the printer.

 

Also, try updating the printer's firmware - HP Printers - Updating or Upgrading Printer Firmware

 

If the issue still persists, try cleaning the ink cartridges. Refer to this document for steps. 

 

Hope this helps! Keep me posted. 

 

Please click “Accept as Solution” if you feel my post solved your issue, it will help others find the solution.

Click the “Kudos, Thumbs Up" on the bottom right to say “Thanks” for helping!

 

Have a great day! 

Asmita
I am an HP Employee

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