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‎08-20-2019 06:54 PM

HP Recommended
Product: HP Officejet 6978
Operating System: Microsoft Windows 10 (32-bit)

My printer won't print anything. I changed the ink thinking that the ink was running low but still nothing prints out. It just prints out blank sheets of paper. I tried cleaning the printerhead twice but still nothing. I shut it up, unplugged it, and tried again but NOTHING is working.

1 REPLY 1

‎08-20-2019 07:21 PM

HP Recommended

Hello, 

 

Listed below are the possible reasons for the issue you are facing.

  • No ink in cartridges.
  • Cartridges not installed correctly.
  • Issue with the print head.

Below is the link to document that should help in fixing this issue. Kindly perform all the steps.

https://support.hp.com/us-en/product/hp-officejet-pro-6970-all-in-one-printer-series/8289585/model/1...

 

If issue still persists, its time to service the printer as the printhead is a fixed part in this printer and cannot be replaced.

Regards,
Jabzi

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