01-14-2020 04:37 PM
Hp photosmart 5510 eall in one B111 series
Printer would not print blk ink only color ink . Then Printer said was low on black ink. I changed the blk ink but then it would not print the black ink. Then printwr said it was low on color ink so I changed all the colors. Clor test shhet printed all colors except black. I have done the clean printhead and alignment several times. The colors come out fine except no black. When I do the alignment it says cartridges are not aligned and try again. I have tried at least 10 times with whole day breaks inbetween trying.and it has not aligned . I tried to make a copy of a paper in blk and white and sheet came out blank. I tried to print a color picture page on plain white paper and the colors had lines in the picture . Please help.
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01-17-2020 06:39 AM
@Rkl2020, Welcome to HP Support Community!
If you have already performed the steps from the document Black Ink Not Printing and Other Print Quality Issues and the issue persists, it could be a hardware failure.
Please reach out to the HP Support in your region regarding the service options for your printer.
Hope this helps!
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02-09-2020 04:45 PM
Thank you. I called them and if course they told me the printer is old . So that was no help. I did turn it off and unplug it for a week and the color is printing fine now. The black ink is printing out grey instead of black.