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TinaSwenson
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Message 1 of 2
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Printer won't print black

My printer will not print black.  The ink levels are over half full.  I have cleaned the heads 4 times, cleaned smears 1 time and realigned 1 time.  I also removed the cartridge and put it back in.  And I unplugged, let set 4 minutes, held on/off switch 45 seconds and plug.  

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Message 2 of 2
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Printer won't print black

@TinaSwenson

 

Welcome to HP support community .

 

Provide the printer model number or the product number for further assistance.

 

Cheers.

Sandytechy20
I am an HP Employee

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