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Tutor
Posts: 12
Member Since: ‎02-28-2009
Message 1 of 15 (239 Views)

Printer won't print color from PC

Product Name: ENVY 5660
Operating System: Microsoft Windows 10 (64-bit)

Hi.  I cannot get my printer to print color from my pc.  Its prints everything black and grey from pc.   It can print color from the phone.

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Provost
Posts: 29,544
Member Since: ‎11-17-2008
Message 2 of 15 (219 Views)

Re: Printer won't print color from PC

[ Edited ]

Go to the Devices and Printers folder, right click on the your printer, Printing Preferences, Paper/Quality, Advanced, Document Options, Print in Grayscale: Off, OK, Apply, OK.

 

grayscale.png

Bob Headrick,  HP Expert

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Tutor
Posts: 12
Member Since: ‎02-28-2009
Message 3 of 15 (210 Views)

Re: Printer won't print color from PC

[ Edited ]

I do not see option "print in greyscale".   Note the printer can print color from my phone.  Thank you for trying.

Provost
Posts: 29,544
Member Since: ‎11-17-2008
Message 4 of 15 (202 Views)

Re: Printer won't print color from PC

OK, on your Windows 10 computer click on the Start window, type Control Panel, click on the control panel desktop app, in the control panel click on Devices and Printers.  Next right click on the Envy 5660, select Printing Preferences.  Click on the (1) Paper/Quality tab, select (2) Color, click on (3) Advanced, make sure Print in Grayscale is set to (4) Off, (5) OK, (6) Apply, (7) OK.

 

gray1.png

 

gray2.png

 

gray4.png

 

gray6.png

 

 

Bob Headrick,  HP Expert

I am not an employee of HP, I am a volunteer posting here on my own time.

If your problem is solved please click the "Accept as Solution" button ------------V

If my answer was helpful please click the "Thumbs Up" to say "Thank You"--V

Tutor
Posts: 12
Member Since: ‎02-28-2009
Message 5 of 15 (192 Views)

Re: Printer won't print color from PC

Right click on envy icon does not work but when I double click it I get to printing preferences.   I still don't see any color options.   Thanks for trying again.

Provost
Posts: 29,544
Member Since: ‎11-17-2008
Message 6 of 15 (185 Views)

Re: Printer won't print color from PC

Do you see any of the screen shots I posted above?  

 

I am wondering if you have the full HP driver installed? It it correct that you have the Envy 5660?  You might download and install the driver from HP here, that is the one I installed.

Bob Headrick,  HP Expert

I am not an employee of HP, I am a volunteer posting here on my own time.

If your problem is solved please click the "Accept as Solution" button ------------V

If my answer was helpful please click the "Thumbs Up" to say "Thank You"--V

Tutor
Posts: 12
Member Since: ‎02-28-2009
Message 7 of 15 (178 Views)

Re: Printer won't print color from PC

Do you see any of the screen shots I posted above?

Yes  

 

I am wondering if you have the full HP driver installed?  

Yes I think it is fully installed.  The printer used to print color from my pc.

 

It it correct that you have the Envy 5660? 

Yes

   

Maybe I will try re-install tomorrow.

Thanks

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Provost
Posts: 29,544
Member Since: ‎11-17-2008
Message 8 of 15 (143 Views)

Re: Printer won't print color from PC


Tim23 wrote:

Do you see any of the screen shots I posted above?

Yes  

 

[snip]

Maybe I will try re-install tomorrow.

Thanks


I probably should have worded this a bit differently - in your driver settings do you have the same options I show above in my screen shots?  When you get into Printing Preferences can you click through the options 1 through 7 in my screenshots?  If not, what step does not work or appear as an option?

 

Did you try reinstalling the driver?  What were the results?

Bob Headrick,  HP Expert

I am not an employee of HP, I am a volunteer posting here on my own time.

If your problem is solved please click the "Accept as Solution" button ------------V

If my answer was helpful please click the "Thumbs Up" to say "Thank You"--V

Tutor
Posts: 12
Member Since: ‎02-28-2009
Message 9 of 15 (136 Views)

Re: Printer won't print color from PC

I have not tried to re-install.

Step 6/7: I never get option in preferences to select "black & white" or "color".

 

 

Provost
Posts: 29,544
Member Since: ‎11-17-2008
Message 10 of 15 (121 Views)

Re: Printer won't print color from PC

In step 6/7 is the color setting missing entirely, or is the selection grayed out and cannot be changed?  Were you able to set "Print in Grayscale" to Off in step 4/5? 

 

gray6.png

Bob Headrick,  HP Expert

I am not an employee of HP, I am a volunteer posting here on my own time.

If your problem is solved please click the "Accept as Solution" button ------------V

If my answer was helpful please click the "Thumbs Up" to say "Thank You"--V

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