cancel
Showing results for 
Search instead for 
Did you mean: 
Highlighted
New member
4 2 0 0
Message 1 of 4
200
Flag Post
HP Recommended

Solved!

Printer won't print from photo tray

Envy Photo 7855
macOS 10.14 Mojave

I am having difficulty getting my printer to print from the photo tray.  I select the photo tray in the options when choosing the paper etc.  Then the printer prints from the main tray.  I'm not seeing how to get it to print from the tray.  Any ideas?  

The print window opens..under presets I choose photo paper...under layout I choose printer features...set to photo tray....printer then prints from the main tray.  It has to be something simple I've forgotten as it used to do it.  I use an Apple mac mini.  Any help would be appreciated.  

3 REPLIES 3
Highlighted
HP Support Agent
HP Support Agent
7,565 7,552 558 597
Message 2 of 4
152
Flag Post
HP Recommended

Solved!

Printer won't print from photo tray

@Zara13, Welcome to HP Support Community!

 

I understand you're unable to print from the photo tray and it always feeds paper from the main tray. Let us try the steps below-

 

Create a custom preset for printing photos to save the settings you use the most.

  1. Open the print dialog for the photo you are printing.

  2. Change any print settings.

  3. Click the Presets menu, and then select Save Current Settings as Preset.

  4. Type a name for the preset, select Only this printer or All printers, and then click OK.

Refer to the document HP Printers - How to Print Photos (Mac)  for additional details on printing photos.

 

If the issue persists, try to remove and add the printer using AirPrint drivers-

 

ensure that the printer is up to date with its firmware and Mac is up to date with its software. If you are unsure you may use the links below to update the printer firmware and Mac software:

Update printer firmware

Update software on Mac 

 

Remove and add the printer

Click the Apple menu, and then select System Preferences.

Depending on your operating system version, click Print & Fax, Print & Scan, or Printers & Scanners.

Click the name of your printer, click the Minus sign, and then delete the printer.

 

Select printer and click the minus sign

Click the Plus sign, and then click Add Printer or Scanner.

Click the Use or Print Using box, and then select AirPrint

 

Select AirPrint from the Use menu

 

Click Add to add the printer to the list.

Try to print.

 

Keep me posted for further assistance.

 

Please click “Accept as Solution” if you feel my post solved your issue, it will help others find the solution. Click the “Kudos/Thumbs Up" on the bottom right to say “Thanks” for helping!

TEJ1602
I am an HP Employee

Reply
0 Kudos
Highlighted
New member
4 2 0 0
Message 3 of 4
120
Flag Post
HP Recommended

Solved!

Printer won't print from photo tray

Thank you!  The preset option worked just fine.  

Reply
0 Kudos
Highlighted
HP Support Agent
HP Support Agent
7,565 7,552 558 597
Message 4 of 4
114
Flag Post
HP Recommended

Solved!

Printer won't print from photo tray

@Zara13

 

That's great! Happy to hear that.

 

Let me know if you need any further assistance.

TEJ1602
I am an HP Employee

Reply
0 Kudos
Be alert for scammers posting fake support phone numbers on the community. If you think you have received a fake HP Support message, please report it to us by clicking on "Flag Post".
† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the Terms of Use and Rules of Participation