02-10-2020 04:53 PM
I am having difficulty getting my printer to print from the photo tray. I select the photo tray in the options when choosing the paper etc. Then the printer prints from the main tray. I'm not seeing how to get it to print from the tray. Any ideas?
The print window opens..under presets I choose photo paper...under layout I choose printer features...set to photo tray....printer then prints from the main tray. It has to be something simple I've forgotten as it used to do it. I use an Apple mac mini. Any help would be appreciated.
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02-13-2020 03:31 AM - edited 02-13-2020 03:33 AM
@Zara13, Welcome to HP Support Community!
I understand you're unable to print from the photo tray and it always feeds paper from the main tray. Let us try the steps below-
Create a custom preset for printing photos to save the settings you use the most.
Open the print dialog for the photo you are printing.
Change any print settings.
Click the Presets menu, and then select Save Current Settings as Preset.
Type a name for the preset, select Only this printer or All printers, and then click OK.
Refer to the document HP Printers - How to Print Photos (Mac) for additional details on printing photos.
If the issue persists, try to remove and add the printer using AirPrint drivers-
ensure that the printer is up to date with its firmware and Mac is up to date with its software. If you are unsure you may use the links below to update the printer firmware and Mac software:
Remove and add the printer
Click the Apple menu, and then select System Preferences.
Depending on your operating system version, click Print & Fax, Print & Scan, or Printers & Scanners.
Click the name of your printer, click the Minus sign, and then delete the printer.
Click the Plus sign, and then click Add Printer or Scanner.
Click the Use or Print Using box, and then select AirPrint
Click Add to add the printer to the list.
Try to print.
Keep me posted for further assistance.
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