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tztierney
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Message 1 of 2
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Printer won't print in color

OfficeJet pro 6978
Mac OS X 10.11 El Capitan

My printer has stopped printing in color.  Test page comes out in grayscale.  Ink cartridges are new.  I believe all printing settings are set to color.  I have reloaded all drivers.  What now?  

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HP Support Agent
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Message 2 of 2
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Printer won't print in color

@tztierney, Welcome to HP Support Community!

 

If you have already performed the steps from the document Black or Color Ink Not Printing, Other Print Quality Issues and the issue persists, it could be a hardware failure.

 

Please reach out to the HP Support in your region regarding the service options for your printer.

 

Hope this helps!

 

Please click “Accept as Solution” if you feel my post solved your issue, it will help others find the solution. Click the “Kudos/Thumbs Up" on the bottom right to say “Thanks” for helping!

TEJ1602
I am an HP Employee

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