cancel
Showing results for 
Search instead for 
Did you mean: 
akhatkhate
New member
1 0 0 0
Message 1 of 2
59
Flag Post
HP Recommended

Printer won't print or copy in color

HP Officejet 3830
Microsoft Windows 10 (64-bit)

I cannot print or copy in color. This occurs if I send a job from the laptop or if I send it from the HP Smart app. The Print Quality Report and Print Status Reports both show that there is no color ink, even though the ink levels show full on the display and on the laptop. I have conducted the "clean cartridges" function. I have done a power reset on the laptop and the printer. This printer has given me so many headaches over the course of the year that I've owned it. I honestly wish I could afford another one, because this one is so problematic. 

1 REPLY 1
Level 14
11,631 11,626 786 1,447
Message 2 of 2
34
Flag Post
HP Recommended

Printer won't print or copy in color

Has the printer been sitting unused for a long time?

----------------------------------------------------------------------------------
Please mark the post that solves your issue as "Accept as Solution".
I am a volunteer.
Reply
0 Kudos
† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the Terms of Use and Rules of Participation