01-15-2020 07:11 PM
HP ENVY Photo 7155 would not print, so I tried to turn it off. It wouldn't do that either. How do I get it to work? PLEASE!
01-18-2020 02:35 AM
Welcome to the HP Support Community. I'd be happy to assist you with the printing issue.
To better assist you - Does the copy works?
While you respond to that, let's try these steps -
1) Take out the cartridges.
2) Unplug the power cord from the printer & wall.
3) Wait for 30 seconds.
4) Plug the power cord back into the printer and wall, ensure the printer is plugged into the wall & not to a surge protector.
5) Insert the cartridges back into the printer.
Also, try updating the printer's firmware - HP Printers - Updating or Upgrading Printer Firmware
Hope this helps! Keep me posted.
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