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Student
Posts: 1
Member Since: ‎05-23-2017
Message 1 of 2 (73 Views)

Printer won't print

Product Name: HP Deskjet 3755
Operating System: Mac OS X 10.11 El Capitan

I just purchased this printer a few months ago and it was working fine. Now it won't print any pages fully. I printed something from Adobe, and all that printed was the letter head, but not the body of the document. So I tried a Word document. Nothing comes out.  I know that the computer and printer are communicating (both with cable line and with wirelessly).  And the ink is full because this is fairly new. 

I am incredibly frustrated with this. 

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HP Support Agent
Posts: 7,692
Member Since: ‎10-12-2016
Message 2 of 2 (55 Views)

Re: Printer won't print

Hi @Annie57,

Welcome to HP Forums, this is a great place to get support, find answers and tips.


Thank you for posting your query, I'll be more than glad to help you.

I understand that you are unable to print pages completely from your HP DeskJet 3755 All-in-One Printer.

 

This issue could occur if the cartridges are not aligned properly.

 

Let's go through a few steps to troubleshoot this issue.

 

And here's the step by step guide for you in the link: Fixing Poor Print Quality

 

If the issue still persists, then you may install the built-in drivers for Mac from the link: Installing a Mac Printer Driver Using Apple Software Update

 

Let me know how this works.
 

You have a good day ahead.

Rainbow23
I am an HP Employee

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