cancel
Showing results for 
Search instead for 
Did you mean: 
  • ×
    Information
    Know the Benefits of your HP account

    Connect with HP support faster, manage all your devices in one place, view warranty information and more– Click Here

    Information
    Fix Windows 10 Update Issues

    Resolve Windows 10 or update issues on HP computer or printer– Click Here

  • post a message
  • ×
    Information
    Know the Benefits of your HP account

    Connect with HP support faster, manage all your devices in one place, view warranty information and more– Click Here

    Information
    Fix Windows 10 Update Issues

    Resolve Windows 10 or update issues on HP computer or printer– Click Here

  • post a message
Highlighted
New member
2 0 0 0
Message 1 of 2
74
Flag Post

Printer won't print

HP Recommended
HP 2546R All in one
macOS 10.15 Catalina

Both my black cartridge and my color cartridge are at least 75% full.  I can't get the printer to print wirelessly or connected to by USB cable.  However, I can use the copy function, and it copies just fine.  I have two laptops with one still running Mojave and the newest one running Catalina.  When I try to print a document from either computer, I get blank pages or occasionally a line across a page.  Since the copy function works, I don't think I have a cartridge problem.  Since the laptops signal the printer to print, and a blank page comes out, I don't think I have a connectivity problem.  Any suggestions?

1 REPLY 1
Highlighted
HP Support Agent
HP Support Agent
5,051 5,026 281 324
Message 2 of 2
Flag Post
HP Recommended

Hi @BBunch,

 

I'd like to help!

 

To better assist you

 

 What's the application you are trying to print from? Have you tried printing from a different application or device?

 

While you respond that, Try and  Add the AirPrint printer to the Mac printer queue

 

Confirm you are using AirPrint by adding the printer in System Preferences.

  1. Click the Apple menu, click System Preferences, and then click Print & Scan or Printers & Scanners.

    Figure : Example of the Printers & Scanners window

     Example of the Printers & Scanners window
  2. Check if your printer name displays in the Printers list, and then do one of the following steps.

    • If your printer is listed, remove and re-add the printer to confirm it is set up for AirPrint. Click the printer name, click the minus sign  to delete the printer, click the plus sign , click Add Printer or Scanner, click the printer name and then continue to the next step.

    • If your printer is not listed, click the plus sign, click Add Printer or Scanner, click the name of your printer, and then continue to the next step.

    • If your printer is not listed in the Add Printer or Scanner window, go to the Frequently asked questions in this document to resolve connection issues, try to add the printer again, and then continue to the next step.

  3. Confirm AirPrint or Secure AirPrint displays in the Use or Print Using menu, and then click Add.

    Figure : AirPrint displays in the Use menu

    Select AirPrint from the Use menu
  4. Open a document or photo, click File, and then click Print.

 Try updating the printer's firmware - HP Printers - Updating or Upgrading Printer Firmware 

 

and update mac-How to update the software on your Mac

 

Hope this helps! Keep me posted. 

 

And, Welcome to the HP Support Community. 

 

Please click “Accept as Solution” if you feel my post solved your issue, it will help others find the solution.

Click the “Kudos, Thumbs Up" on the bottom right to say “Thanks” for helping

Reply
0 Kudos
Be alert for scammers posting fake support phone numbers and/or email addresses on the community. If you think you have received a fake HP Support message, please report it to us by clicking on "Flag Post".
† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the Terms of Use and Rules of Participation